Experian North America announced that it experienced an unauthorized acquisition of consumer information from its T-Mobile, USA client.
The data included some personally identifiable information for 15 million consumers in the US, including those who applied for T-Mobile USA postpaid services or device financing from September 1, 2013, through September 16, 2015, based on Experian’s investigation to date.
Upon discovery of the incident, Experian secured the server, initiating an investigation, and notifying U.S. and international law enforcement.
“We take privacy very seriously and we understand that this news is both stressful and frustrating. We sincerely apologize for the concern and stress that this event may cause,” said Craig Boundy, Chief Executive Officer, Experian North America. “That is why we’re taking steps to provide protection and support to those affected by this incident and will continue to coordinate with law enforcement during its investigation.”
The data included names, dates of birth, addresses, and Social Security numbers and/or an alternative form of ID like a drivers’ license number, as well as additional information used in T-Mobile’s own credit assessment. No payment card or banking information was acquired.
Experian is in the process of notifying consumers that may be affected, and safeguarding their identity and personal information by offering two years of credit monitoring and identity resolution services through ProtectMyID. To find additional information, go to www.experian.com/T-MobileFacts. Experian strongly encourages affected consumers to enroll in the complimentary identity resolution services. Affected consumers may enroll in free credit monitoring services at www.protectmyid.com/securityincident.
Consumers should note that under no circumstances will Experian or T-Mobile call you or send you a message and ask for your personal information in connection with this incident.
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